Frequently Asked
Questions

Process, Magento fit, catalog sync, EU hosting, pricing, and honest v1 limits — before you request integration.

Integration

Submit Request integration with your store URL, Magento version, and Hyvä usage. We review fit, follow up by email, schedule a discovery call, then install the Magento module — typically 1–2 weeks after scope is confirmed. Create account is optional but helps you track status.

Typical pathRequest → qualify → discovery call → proposal → install (1–2 weeks) → go live

Security & Auth

Data Sync

Billing & Quotas

Still have questions?

Our team can help with Magento configuration, multi-store scope, and deployment architecture — start with an integration request.

Request integration

Frequently AskedQuestions

Integration

How do I apply, and what happens next?

Do you support Hyvä?

How is this different from a generic JS chatbot?

How long until go-live?

What does the engagement process look like?

What do you need from our Magento project?

How do I book a discovery meeting?

Can my Magento agency handle the install?

Security & Auth

Where is data hosted, and do you have SOC 2?

How is tenant isolation enforced?

Data Sync

What does the AI do with my catalog and categories?

How often does the catalog sync?

Billing & Quotas

Is there a self-serve trial or Stripe checkout?

Can we start smaller than a full integration?

What does the setup fee cover?

Are the prices net or gross?

Why is pricing per store, not per company?

What happens if I exceed the included conversations?

Do you offer annual billing?

Why is Growth the recommended plan?

How do cancellations work?

What do you not do yet?

Still have questions?

Frequently Asked
Questions