Product
Category-aware Magento chat — not a generic website bot
Shoppers describe what they need. We resolve Magento categories first, clarify attributes, show real SKUs, and answer B2B questions from your knowledge base — always scoped to one store_id.
Why three tiers matter
Generic AI chatbots shove the whole catalog into every GPT call. That is slow and expensive. Category-first discovery plus ~80% of traffic on scripted and light-intent paths is how Essential and Growth stay honest for Magento merchants — without Alhena-style conversation scarcity or BYO OpenAI surprise bills.
Tier 1 — Scripted
~€0 per answer
SKU availability, cached FAQ, and deterministic lookups. Fast, predictable, and cheap enough to run at volume.
Tier 2 — Intent + script
Low cents
Classify the shopper’s goal, ask attribute clarifiers, then apply catalog filters — like a smart layered navigation.
Tier 3 — Contextual GPT
Only when needed
Technical comparisons and knowledge answers with product context. Reserved for the minority of conversations that need it.
Storefront widget
Alpine.js chat UI for Magento 2 / Hyvä. Product cards, session handling, and hCaptcha at session start — no OpenAI keys in the browser.
Thin Magento module
Business logic lives in the EU-hosted Node backend. Magento stays lean: inject the widget, pass a public store key, configure in admin.
Tenant isolation
Every API call is bound to a verified store_id from session claims. Origins are allow-listed. Catalog and conversations never cross tenants.
Next step
See it on your catalog
Request integration with your Magento version and store URL. We install manually — typically within 1–2 weeks.